1. About The Services
Kings and Swans GmbH is here to assist you in uncovering the wonders of Switzerland by offering personalised advice on activities and attractions and the ins and outs of Swiss travel.
1.1 What The Services Include:
- Tailored recommendations to enhance your travel itinerary.
- Practical advice on managing travel expectations.
- Suggestions based experiences, judgement and insights.
1.2 What Services Are Not Included:
- Booking of accommodations, restaurant reservations, arrangement of rental cars or bookings with any third-party vendors. This is purely advisory, aiming to equip the clients with the knowledge and confidence to make informed travel decisions.
2. Release of Liability
The advice provided is intended for educational purposes. As a client, you bear the full responsibility for any decisions and outcomes resulting from your travel activities. Kings and Swans GmbH is not liable for any loss, injury, delay, or inconvenience experienced during your travels, nor for the services provided by third-party vendors you may engage with.
By engaging with our services, you acknowledge that Kings and Swans GmbH is not responsible for the direct outcomes of the travel consultation or travel guides, including but not limited to any dissatisfaction with travel experiences or incorrect bookings made based on the consultation. The information, advice, and travel guides provided remain our intellectual property and cannot be redistributed or resold without our explicit consent.
3. Communication
The interactions for the consultations will primarily take place via email and video calls, utilising platforms like Zoom. We reserve the right to end any conversation that becomes inappropriate or abusive.
4. Travel Consultations
4.1 Payment Terms
In the case of consultations, a payment link will be provided together with the login for the video call. The client has 24 hours to pay for the consultation for the booking to be confirmed.
4.2 Cancellation Policy
Cancellation is possible up to 48 hours before the scheduled consultation and the payment will be partially refunded with a deduction of CHF 20 that serves as an administrative fee. For cancellations within 48 hours of the scheduled consultation, no refund is possible. You always have the option to reschedule.
4.3 Rescheduling
Both parties have the right to reschedule the travel consultation two times via the rescheduling link provided in the first email.
5. Travel Guides
5.1 Ownership and Restrictions
The travel guides provided by Kings and Swans GmbH are sold as digital downloads in PDF format. By purchasing a guide, you agree to use it for personal purposes only. You are welcome to share the guide with your friends and family, just as you would with a physical travel guide, but redistribution, resale, or sharing beyond your immediate circle is not permitted. Unauthorized use, duplication, or large-scale distribution of the guides may result in legal action. Kings and Swans GmbH retains full ownership of all intellectual property rights associated with the travel guides, including but not limited to the content, layout, and design. The purchase of a guide does not transfer any ownership rights to the client.
5.2 Content Accuracy
Kings and Swans GmbH strives to ensure the travel guides are as accurate and up-to-date as possible, but occasional errors or inaccuracies may occur. The guides are created for informational purposes only and to the best of our ability, based on thorough research and insights, but we cannot guarantee absolute accuracy due to changes in transportation schedules, ticket prices, or attraction availability. Travelers are encouraged to verify critical details closer to their travel dates. Kings and Swans GmbH is not liable for injuries, financial losses, missed reservations, or any other inconveniences resulting from the use of the guides. You bear full responsibility for your decisions and actions while traveling. Kings and Swans GmbH cannot be held responsible for any disruptions or changes caused by third-party vendors, transportation providers, or unforeseen circumstances.
5.3 Updates to Travel Guides
Updates to travel guides are available for free. Customers can email their purchase receipt to greg@switzerlandinsider.com at any time to receive the latest version of their guide.
5.4 Refund Policy
Refunds are always available, no questions asked. If you are unsatisfied with your purchase for any reason, you can request a refund at any time by contacting greg@switzerlandinsider.com. Kings and Swans GmbH reserves the right to deny future refunds or services if repeated refund requests or evidence of misuse, such as reselling the guide, are identified.
5.5 Pricing and Discounts for Travel Guides
The prices of travel guides are subject to change at any time without prior notice. Discounts, promotions, and bundles may also change or end without notice, and Kings and Swans GmbH reserves the right to modify or terminate pricing and promotional offers at its sole discretion.
6. Custom Itineraries
6.1 Ownership and Personal Use
Custom itineraries created by Kings and Swans GmbH are provided exclusively for the client’s personal use and are intended to meet the client’s specific travel needs. Sharing the itinerary with immediate family or travel companions is permitted. However, redistribution, resale, or public sharing beyond this scope is strictly prohibited. All intellectual property rights to the custom itineraries remain with Kings and Swans GmbH, and any unauthorized use or distribution may lead to legal action.
6.2 Informational Purposes and Liability
Custom itineraries are designed to provide travel guidance and are based on the preferences and details supplied by the client. They are provided for informational purposes only. While Kings and Swans GmbH strives to ensure accuracy, changes in schedules, availability, or other external factors may impact the itinerary’s relevance or feasibility. Kings and Swans GmbH shall not be held liable for any injuries, financial losses, missed reservations, dissatisfaction, or other inconveniences arising from the use of the itinerary. The client is solely responsible for verifying critical details, including but not limited to opening hours, ticket requirements, and transportation schedules, and for all decisions made during their travels. Kings and Swans GmbH cannot be held responsible for any disruptions or changes caused by third-party vendors, transportation providers, or unforeseen circumstances.
6.3 Adjustments
One round of adjustments to the itinerary is offered at no additional cost, provided the request is submitted within seven (7) calendar days of receiving the final itinerary. Significant changes that fall outside the original agreed-upon scope may require a new agreement and incur additional fees.
6.4 Payment Terms
Payment for custom itineraries is due only after the client has received the completed itinerary and confirmed they are satisfied. Feedback or requests for adjustments must be provided within seven (7) days of delivery. If no feedback is received within this timeframe, the client will be deemed satisfied, and payment will be required in full.
6.5 Pricing and Discounts
The pricing for custom itineraries is determined based on the complexity of the client’s travel requirements and may vary. All prices, discounts, and promotions are subject to change without prior notice. Discounts are applicable only during the specified promotional period and cannot be retroactively applied to previous purchases.
7. Dispute Resolution
Should any issues arise, please feel free to reach out to us directly at greg@switzerlandinsider.com to resolve the matter amicably. If a resolution cannot be reached, all disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Lucerne, Switzerland. These terms and conditions shall be governed by and construed in accordance with the laws of Switzerland.
8. Salvatory Clause
Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely approximates the intent and economic effect of the invalid provision.